FAQ
Frequently Asked Questions (FAQ)
Welcome to the Zanoro Casa FAQ page!
We’re here to answer your questions and make your shopping experience as smooth and enjoyable as possible.
If you can’t find what you’re looking for, feel free to reach out, our team is always happy to help!
Question #1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery: 7–10 business days total
For more information, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
We offer free shipping on all orders over $49 within the United States.
We offer free shipping on all orders over £49 within the United Kingdom.
We offer free shipping on all orders over $49 within Canada.
You can find full details in our Shipping Policy.
Question #3: Where is Zanoro Casa located?
Answer:
Zanoro Casa is a U.S. based brand. We proudly offer a curated collection of high-quality elevated décor, lighting, and soft living pieces., with shipping available exclusively within the United States, United Kingdom and Canada.
Question #4: What if I receive a defective product?
Answer:
If you receive a defective or damaged item, we’ll replace it at no cost to you.
Please contact us and return the item within 30 days.
See our Return Policy for complete details.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24 hour cancellation window.
If you wish to cancel your order within this timeframe, please reach out to us immediately at info@zanorocasa.com.
Question #6: What is your return policy?
Answer:
We make returns simple and stress-free!
You can read the full details on our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer:
Once your return is received, inspected and approved, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
For more details, please visit our Refund Policy.
Question #8: Do you offer guarantees on your products?
Answer:
Yes, all purchases are covered by our 30-day return policy. For more details, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can reach our friendly customer service team through our Contact Us page or by emailing us directly at info@zanorocasa.com.
We do our best to respond within 1–2 business days.
Question #10: Do you ship internationally?
Answer:
Yes, we ship within the United States, United Kingdom and Canada.
Stay tuned, we plan to expand our shipping options in the future!
Question #11: Do you have a physical store location I can visit?
Answer:
We are an online only store, which allows us to offer a carefully curated collection while maintaining competitive pricing.
Question #12: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk and wholesale orders!
Please contact our customer support team for pricing and details.
Question #13: What is the process for exchanging a product?
Answer:
To exchange a product, simply follow the steps outlined in our Return Policy or reach out to our team for assistance.
Question #14: How can I track my order?
Answer:
Once your order ships, you’ll receive a tracking email with your tracking number.
You can also check your order status anytime on our Track Order page.
Contact Information
Store Name: Zanoro Casa
Address: 1425 Aversboro Road, Garner, North Carolina, 27529, USA
Email: info@zanorocasa.com
Phone: +1 9843076627
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply to all messages within 1–2 business days.