Shipping policy
Shipping Policy
At Zanoro Casa, we are committed to delivering a seamless, reliable, and transparent shipping experience from order to arrival.
Shipping Locations
This shipping policy applies to all orders shipped within the United States, United Kingdom and Canada.
Shipping Costs in United States
- Free standard shipping is available on all orders over $49
- Orders under $49 are subject to a flat shipping fee of $9.99
Shipping Costs in United Kingdom
- Free standard shipping is available on all orders over £49
- Orders under £49 are subject to a flat shipping fee of $9.99
Shipping Costs in Canada
- Free standard shipping is available on all orders over $49
- Orders under $49 are subject to a flat shipping fee of $9.99
All shipping costs are clearly displayed at checkout before completing your purchase.
Order Processing & Delivery Times
Order Cutoff Time
5:00 PM (EST), Monday through Friday
Orders placed after this time will be processed on the next business day.
Processing Time
1–2 business days (Monday through Friday)
Transit Time
6–8 business days (Monday through Friday)
Estimated Delivery Time
7–10 business days from the date of order
Carrier Services
To ensure safe and timely delivery, we partner with trusted carriers, including:
- USPS, UPS, FedEx for United States
- Royal Mail for United Kingdom
- Canada Post for Canada
Carrier selection is determined based on your location and the most efficient delivery method.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.
You can track your shipment through the carrier’s website or via our Order Tracking page.
Delivery Considerations
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:
- High order volumes during peak seasons
- Carrier delays or transportation disruptions
- Severe weather conditions or natural events
- Inventory or processing constraints
If your order is significantly delayed, our team will notify you as soon as possible.
Lost or Delayed Packages
If your package has not been delivered within 15 business days after the expected delivery date, please contact our support team.
Zanoro Casa will work directly with the carrier to locate your shipment and, if necessary, arrange a replacement or refund in accordance with our policies.
Delivery Issues
If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue promptly.
For damaged items, we may request photo documentation of the product and packaging to assist with resolution.
Questions?
For additional information, please visit our FAQs page or contact our customer support team.
Contact Information
Store Name: Zanoro Casa
Address: 1425 Aversboro Road, Garner, North Carolina, 27529, USA
Email: info@zanorocasa.com
Phone: +1 9843076627
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all customer inquiries within 1–2 business days.