Refund policy
30-Day Easy Returns
At Zanoro Casa, we are committed to providing a seamless and transparent shopping experience. If something isn’t quite right with your order, our team is here to help make the return process simple and straightforward.
Return Policy Overview
Return Window
You have 30 days from the date your order is delivered to request a return.
Item Condition
To be eligible for a return, items must:
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Be unused and in original condition
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Be returned with all original packaging, accessories, tags, and documentation
Items returned used, damaged, altered, or without original packaging may not be eligible for a refund and may be returned to the customer at their expense.
Return Authorization
All returns must be approved in advance. Items sent back without prior authorization cannot be accepted.
Return Method
Returns are accepted by mail only. We do not accept in-person returns at our business or mailing address.
Easy Returns
Our customer support team will guide you through the return process and provide the appropriate return instructions and return address.
Return Costs
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, Zanoro Casa will cover all return shipping costs and arrange a replacement or refund.
Customers should notify us within 48 hours of delivery and provide photos of the product and original packaging so we can assist promptly.
Return Label Process
Once the return is approved, Zanoro Casa will provide a prepaid return shipping label by email for eligible damaged, defective, or incorrect items.
Customer Remorse (Change of Mind)
If you purchased the wrong item, changed your mind, or no longer wish to keep the product:
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The customer is responsible for return shipping costs
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The customer is responsible for purchasing and generating their own return shipping label
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Original shipping fees are non-refundable
- Do not ship a return until you have received return authorization and the correct return address from Zanoro Casa.
How to Return an Item
1. Contact Our Support Team
Email info@zanorocasa.com with your order number and reason for the return.
2. Receive Return Authorization
Our team will review your request and provide return instructions and the correct return address.
For an approved damaged, defective, or incorrect item, Zanoro Casa will provide the applicable prepaid return shipping label by email.
For an approved change-of-mind return, the customer must purchase and generate their own return shipping label and pay the associated return shipping cost.
3. Prepare Your Package
Repack the item securely in its original packaging, including all accessories, tags, and documentation.
4. Ship the Item
Follow the instructions provided in your return authorization email and ship the package using a trackable shipping service.
Zanoro Casa is not responsible for return packages that are lost or undelivered during transit.
Refund Process
Inspection
Once your return is received, our team will inspect the item to confirm it meets our return eligibility requirements.
Refund Approval
If the return is approved, a refund will be issued to the original payment method.
Processing Time
Refunds are processed within 7 business days after the return has been inspected and approved.
Please note that it may take additional time for the refund to appear on your account depending on your bank or payment provider.
Order Cancellations
We accept order cancellation requests before an order has been shipped or entered the shipping process.
To request a cancellation, email info@zanorocasa.com as soon as possible and include your order number and a request to cancel the order.
Cancellation requests should be submitted within 24 hours of placing your order. While we will make every reasonable effort to accommodate cancellation requests received within this timeframe, we cannot guarantee cancellation once an order has been processed, fulfilled, or shipped.
If your order has already shipped, it cannot be canceled. Once delivered, you may request a return in accordance with this Return Policy.
Approved cancellations will be refunded to the original payment method.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our support team. We will assist you in arranging an exchange as quickly as possible.
Restocking Fees
No Restocking Fees
Zanoro Casa does not charge restocking fees on eligible returns.
Order Not Delivered
If your order has not arrived within the expected delivery window, please contact us at info@zanorocasa.com. We will investigate with the carrier and, if the package is confirmed lost, issue a full refund or send a replacement at no cost to you.
Non-Returnable Items
For hygiene or safety reasons, certain items may be non-returnable. Any non-returnable items will be clearly indicated on the product page.
Contact Information
Store Name: Zanoro Casa
Address: 1425 Aversboro Road, Garner, North Carolina, 27529, USA
Email: info@zanorocasa.com
Phone: +1 9843076627
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply to all messages within 1–2 business days.
Zanoro Casa is an online retail brand operated by ASO Group Inc., a United States-based company.